{"id":3484,"date":"2023-06-17T15:41:55","date_gmt":"2023-06-17T12:41:55","guid":{"rendered":"https:\/\/www.letscall.com.ua\/services\/audit-2\/"},"modified":"2025-04-30T02:21:45","modified_gmt":"2025-04-29T23:21:45","slug":"audit","status":"publish","type":"avada_portfolio","link":"https:\/\/www.letscall.com.ua\/en\/services\/audit\/","title":{"rendered":"Audit"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 30px 0px 20px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;color:var(--awb-color8);line-height:var(--awb-typography1-line-height);\"><strong>Audit of customer communication processes<\/strong><\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 0px !important;margin-right : 0;padding-bottom : 20px !important;padding-left : 0px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 10px !important;margin-right : 0;padding-bottom : 20px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column fusion-flex-align-self-stretch fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-empty-column-bg-image\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/06\/8.png\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/06\/8.png\"><img decoding=\"async\" class=\"fusion-empty-dims-img-placeholder\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27880%27%20height%3D%27519%27%20viewBox%3D%270%200%20880%20519%27%3E%3Crect%20width%3D%27880%27%20height%3D%27519%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\"><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:45% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:45% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 80px 20px 80px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">You should use this service if you want to:<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:30px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">You should use this service if you want to:<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:10px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:15px;line-height:25.5px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Increase the number of customers and sales.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Get a new perspective on existing processes.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Get recommendations from a customer service expert aimed at improving the level of customer satisfaction, sales, service, and availability of communication channels.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Get new methods to improve the algorithm for working with clients in all communication channels.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Understand how else you can improve or optimize your processes.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Define areas of development of your business and team and receive a specific action plan for their improvement.<\/p>\n<\/div><\/li><\/ul><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:55% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 80px !important;padding-right : 20px !important;margin-right : 0;padding-bottom : 80px !important;padding-left : 20px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:55% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 5px !important;margin-right : 0;padding-bottom : 30px !important;padding-left : 5px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 20px 20px 20px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\"><p style=\"text-align: left;\">In cooperation with us you will:<\/p><\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:30px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">In cooperation with us you will:<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:10px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:15px;line-height:25.5px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Take a new look at existing processes and development zones.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Really assess the effectiveness of internal communications.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>See the percentage of compliance with current algorithms and processes.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Receive recommendations aimed at improving customer satisfaction, sales, customer service, availability of communication channels, CRM systems, and increasing the number of customers.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Receive help to write instructions, training systems, and business processes. As a result, you will reduce costs and increase profits.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Receive a ready-made action plan for changes and innovations that will increase business efficiency by 1.5 times.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Achieve results together with us in 2 months.<\/p>\n<\/div><\/li><\/ul><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 20px !important;padding-right : 20px !important;margin-right : 0;padding-bottom : 20px !important;padding-left : 20px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 5px !important;margin-right : 0;padding-bottom : 30px !important;padding-left : 5px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 40px 20px 40px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">How we will cooperate with you when providing this service<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-7{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-7{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:30px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">How we will cooperate with you when providing this service<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:10px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 40px !important;padding-right : 20px !important;margin-right : 0;padding-bottom : 40px !important;padding-left : 20px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 10px !important;padding-right : 5px !important;margin-right : 0;padding-bottom : 10px !important;padding-left : 5px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 10px 0px 10px;\"><style type=\"text\/css\">#accordion-3484-1 .fusion-panel:hover, #accordion-3484-1 .fusion-panel.hover{ background-color: var(--awb-color1) } #accordion-3484-1 .fusion-panel { border-color:var(--awb-color4); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian  #accordion-3484-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3484-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3484-1 .panel-title a{font-size:25px;text-transform:uppercase;line-height:var(--awb-typography1-line-height);letter-spacing:var(--awb-typography1-letter-spacing);color:var(--awb-color8);font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordion-3484-1 .toggle-content{font-size:15px;color:var(--awb-color8);font-family:\"Public Sans\";font-weight:400;}.fusion-accordian  #accordion-3484-1 .panel-title a:not(.active):hover, #accordion-3484-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color8);}.fusion-accordian  #accordion-3484-1 .fusion-toggle-boxed-mode:hover .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3484-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a:not(.active):hover .fa-fusion-box{ color: var(--awb-color8) !important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-3484-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-3484-1 .panel-9490b85e4eb2d9e3b .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-3484-1 .panel-9490b85e4eb2d9e3b .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-9490b85e4eb2d9e3b fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9490b85e4eb2d9e3b\"><a aria-expanded=\"false\" aria-controls=\"9490b85e4eb2d9e3b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3484-1\" data-target=\"#9490b85e4eb2d9e3b\" href=\"#9490b85e4eb2d9e3b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What we do on our part<\/span><\/a><\/h4><\/div><div id=\"9490b85e4eb2d9e3b\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_9490b85e4eb2d9e3b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Reviewing your request. Defining the audit goal.<\/li>\n<li>Agreeing on the dates and the team on our part.<\/li>\n<li>Studying and exploring how your business operates now (work materials, algorithms, training programs, adaptations, motivation, reporting, etc.)<\/li>\n<li>Listening to the calls or analyze correspondence.<\/li>\n<li>If necessary, a physical visit to communicate with the participants of each process (operator\/manager\/salesperson, coach, Supervisor\/Senior Manager, Manager, work quality assessment specialist, etc.). Or a remote communication format.<\/li>\n<li>Evaluating employees and processing according to the checklist.<\/li>\n<li>Conducting a conference call for calibration and answering questions.<\/li>\n<li>Analysis and summary of data, preparation of recommendations and presentations.<\/li>\n<li>Presentation and recommendations after the audit. If necessary (by agreement), implement all recommendations.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 10px !important;margin-right : 0;padding-bottom : 0px !important;padding-left : 10px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:50% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 10px 0px 10px;\"><style type=\"text\/css\">#accordion-3484-2 .fusion-panel:hover, #accordion-3484-2 .fusion-panel.hover{ background-color: var(--awb-color1) } #accordion-3484-2 .fusion-panel { border-color:var(--awb-color4); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian  #accordion-3484-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3484-2 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3484-2 .panel-title a{font-size:25px;text-transform:uppercase;line-height:var(--awb-typography1-line-height);letter-spacing:var(--awb-typography1-letter-spacing);color:var(--awb-color8);font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordion-3484-2 .toggle-content{font-size:15px;color:var(--awb-color8);font-family:\"Public Sans\";font-weight:400;}.fusion-accordian  #accordion-3484-2 .panel-title a:not(.active):hover, #accordion-3484-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color8);}.fusion-accordian  #accordion-3484-2 .fusion-toggle-boxed-mode:hover .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3484-2.fusion-toggle-icon-unboxed .fusion-panel .panel-title a:not(.active):hover .fa-fusion-box{ color: var(--awb-color8) !important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-3484-2\"><style type=\"text\/css\">.fusion-accordian  #accordion-3484-2 .panel-0bfcf784787cba183 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-3484-2 .panel-0bfcf784787cba183 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-0bfcf784787cba183 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0bfcf784787cba183\"><a aria-expanded=\"false\" aria-controls=\"0bfcf784787cba183\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3484-2\" data-target=\"#0bfcf784787cba183\" href=\"#0bfcf784787cba183\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What you will need to do on your part<\/span><\/a><\/h4><\/div><div id=\"0bfcf784787cba183\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_0bfcf784787cba183\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Voicing the audit goal, what you want to check, or what the current problem is.<\/li>\n<li>Assigning a person responsible for communication from your side and a list of employees with whom you will need to communicate<\/li>\n<li>Providing all information for initial analysis of the situation (knowledge base, current algorithm of conversation with clients, website or other materials.<\/li>\n<li>Popular options for customer denial. (work materials, algorithms, training programs, adaptations, motivation, reporting, etc.)<\/li>\n<li>Providing 5-9 calls or correspondence for analysis.<\/li>\n<li>Organizing free access to communication with previously agreed participants in each process.<\/li>\n<li>Formulating questions to the auditors to improve the process of formulating recommendations.<\/li>\n<li>Implementing the recommendations provided within 1-3 months.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 10px !important;margin-right : 0;padding-bottom : 0px !important;padding-left : 10px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:50% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 70px;padding-bottom : 70px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 50px;padding-right : 5px;padding-bottom : 50px;padding-left : 5px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: var(--awb-color8);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center\" style=\"width:calc( 100% + 20px ) !important;max-width:calc( 100% + 20px ) !important;margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" id=\"keysi\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-8{margin-top:-10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-8{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-8 fusion-no-small-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:45px;margin-top:-10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:capitalize;color:var(--awb-color1);\">CASES<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-9{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-9{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-9 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:capitalize;color:var(--awb-color1);\">CASES<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:100% !important;margin-top : 0px;margin-bottom : 70px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 10px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 41px !important;margin-right : 10px;margin-left : 10px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-image: linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%);background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 90% ));padding: 90px 50px 90px 50px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/8.png\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/8.png\" data-bg-gradient=\"linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%)\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-money-bill-alt fas circle-no\" style=\"font-size:70px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ align-self:center;}<\/style><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-10{margin-top:30px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-10{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:30px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;text-transform:none;color:var(--awb-color1);\"><p><strong>Process audit for a company providing currency exchange services (online\/offline)<\/strong><\/p>\n<p><strong>Number of contact centre employees: <\/strong>more than 15 managers<\/p>\n<p><strong>Number of Customer service channels: <\/strong>3 (voice\/non-voice channels)<\/p><\/h2><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"text-align:center;color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 30% ));margin-bottom:0px;\"><h4><span style=\"color: #ffffff;\"><strong>What processes require changes based on the audit results:<\/strong><\/span><\/h4>\n<ul>\n<li style=\"text-align: left;\">\n<p>Training<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>adaptations<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>talent pool development processes<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>forecasting and planning<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Optimisation of existing programmes and reduction of operator actions to 3 clicks<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>quality control<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>recommendations on reporting for more efficient and operative management of CALL CENTER indicators.<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #ffffff;\">What has the customer implemented?<\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"color: #dcb142;\"><strong>Professional training of administrative staff on contact centre processes, contact centre indicators, impact and monitoring methods was carried out. LETSCALL team was involved in the implementation of other processes.<br \/>The customer has implemented all recommendations, some (technical) changes were introduced in 2024, now at the stage of adaptation and adjustment.<br \/><\/strong><\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 90px !important;padding-right : 50px !important;margin-right : 10px;padding-bottom : 90px !important;padding-left : 50px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:33.333333333333% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-image: linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%);background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 90% ));padding: 90px 50px 90px 50px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5303-scaled.jpg\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5303-scaled.jpg\" data-bg-gradient=\"linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%)\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-people-carry fas circle-no\" style=\"font-size:70px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ align-self:center;}<\/style><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-11{margin-top:30px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-11{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:30px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;text-transform:none;color:var(--awb-color1);\"><p><strong>Process audit for a delivery&amp;pick-up company<\/strong><\/p>\n<p><strong>Number of contact centre employees: <\/strong>more than 80 managers<\/p>\n<p><strong>Number of customer service channels: <\/strong>more than 5 (voice\/non-voice channels)<\/p><\/h2><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"text-align:center;color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 30% ));margin-bottom:0px;\"><h4><span style=\"color: #ffffff;\"><strong>What processes require changes based on the audit results: <\/strong><\/span><\/h4>\n<ul>\n<li style=\"text-align: left;\">\n<p>Training<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Adaptations<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Staff motivation and development<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Forecasting and planning<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Recommendations on building a scheme of routing of requests were given<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Optimisation of existing programmes and implementation of a more functional SRM<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Quality control<\/p>\n<p>Recommendations on reporting for more effective and operative management of CALL CENTER indicators and change of functional duties of the administrative staff (to give more extended functionality and increase the areas of responsibility) were given.<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #ffffff;\">What has the customer implemented?<\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"color: #dcb142;\"><strong>The customer is in the process of implementing all changes<\/strong><\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 90px !important;padding-right : 50px !important;margin-right : 10px;padding-bottom : 90px !important;padding-left : 50px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:33.333333333333% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-image: linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%);background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 90% ));padding: 90px 50px 90px 50px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5360-scaled.jpg\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5360-scaled.jpg\" data-bg-gradient=\"linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%)\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-money-check-alt fas circle-no\" style=\"font-size:70px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-3:hover { color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ align-self:center;}<\/style><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-12{margin-top:30px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-12{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:30px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;text-transform:none;color:var(--awb-color1);\"><p><strong>Process audit for e &#8211; commerce <\/strong><\/p>\n<p><strong>Number of contact centre employees<\/strong>: more than 15 managers<\/p>\n<p><strong>Number of Customer service channels<\/strong>: 3 (voice\/non-voice channels)<\/p><\/h2><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"text-align:center;color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 30% ));margin-bottom:0px;\"><h4><span style=\"color: #ffffff;\"><strong>What processes require changes according to the audit results:<\/strong><\/span><\/h4>\n<ul>\n<li style=\"text-align: left;\">All customer contact centre processes require changes and improvement. Many administrative nuances were identified in the course of the audit, which were highlighted when discussing the results.<\/li>\n<\/ul>\n<h4><span style=\"color: #ffffff;\">WHAT has the customer implemented? <\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"color: #dcb142;\"><strong>During the first month of joint cooperation and implementation of some of the processes, sales conversion rates increased from 14% to 38%, average cheque increased by 15%. Training programmes for operators were conducted to improve their sales skills, call scripts were improved. The customer is still at the stage of implementing the changes.<\/strong><\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 10px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 90px !important;padding-right : 50px !important;margin-right : 10px;padding-bottom : 90px !important;padding-left : 50px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-10{width:33.333333333333% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 140px;margin-top : 0px;padding-right : 0px;padding-bottom : 130px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 100px;padding-bottom : 90px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 50px;padding-bottom : 50px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: var(--awb-color2);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center\" style=\"max-width:calc( 1200px + 80px );margin-left: calc(-80px \/ 2 );margin-right: calc(-80px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"text-align:center;font-size:var(--awb-typography2-font-size);line-height:var(--awb-typography2-line-height);letter-spacing:var(--awb-typography2-letter-spacing);text-transform:lowercase;font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin-bottom:10px;\"><p>free consultation<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-13{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-13{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-13 fusion-no-small-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;letter-spacing:-1px;text-transform:uppercase;\">YOU CAN LEAVE YOUR REQUEST AND WE WILL CONTACT YOU IMMEDIATELY<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-14{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-14{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-14 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:capitalize;\">YOU CAN LEAVE YOUR REQUEST AND WE WILL CONTACT YOU IMMEDIATELY<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:0px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:75% !important;margin-top : 0px;margin-bottom : 50px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 40px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 40px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-11{width:75% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 40px;margin-left : 40px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-11{width:100% !important;order : 0;margin-bottom : 40px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;margin-right : 40px;margin-left : 40px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-row\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:var(--awb-color2);padding: 0px 0px 0px 0px;\"><style>.fusion-form-form-wrapper .fusion-form-3360 .fusion-form-tooltip .fusion-form-tooltip-content{color:#ffffff !important;background-color:#333333 !important;border-color:#333333 !important;}<\/style><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-3360\" style=\"margin-left:0px;\" data-form-id=\"3360\" data-config=\"{&quot;form_id&quot;:3360,&quot;form_post_id&quot;:3360,&quot;post_id&quot;:3484,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;message&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;field_labels&quot;:{&quot;first_name&quot;:&quot;Company name:&quot;,&quot;your_email&quot;:&quot;Email:&quot;,&quot;telephone&quot;:&quot;Phone:&quot;,&quot;your_message&quot;:&quot;Your question:&quot;},&quot;field_logics&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;your_email&quot;:&quot;&quot;,&quot;telephone&quot;:&quot;&quot;,&quot;your_message&quot;:&quot;&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;}\"><form action=\"https:\/\/www.letscall.com.ua\/en\/services\/audit\/\" method=\"post\" class=\"fusion-form fusion-form-3360\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:calc( 100% + 40px ) !important;max-width:calc( 100% + 40px ) !important;margin-left: calc(-40px \/ 2 );margin-right: calc(-40px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" data-form-id=\"3360\"><div class=\"fusion-form-label-wrapper\"><label for=\"first_name\">Your name: <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"first_name\" id=\"first_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-13{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-13 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-13{width:50% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-13{width:100% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" data-form-id=\"3360\"><div class=\"fusion-form-label-wrapper\"><label for=\"first_name\">Company name:<\/label><\/div><input type=\"text\" name=\"first_name\" id=\"first_name\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-14{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-14 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-14{width:50% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-14{width:100% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div 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!important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-15{width:50% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-15{width:100% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div 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data-holds-private-data=\"false\"><\/textarea><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-17{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-17 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-17{width:100% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-17{width:100% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper 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style=\"background-color:hsla(var(--awb-color4-h),var(--awb-color4-s),var(--awb-color4-l),calc(var(--awb-color4-a) - 85%));color:var(--awb-color4);border-color:var(--awb-color4);border-width:1px;margin-top:30px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Thank you, we will call you back soon!<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error alert-dismissable\" role=\"alert\" style=\"background-color:var(--awb-color4);color:var(--awb-color4);border-color:var(--awb-color4);border-width:1px;margin-top:30px;\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">An error occurred while trying to send your message. Please try to fill in all required fields<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-18{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-18 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-18{width:100% !important;order : 0;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-18{width:100% !important;order : 0;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><input type=\"hidden\" name=\"fusion_privacy_store_ip_ua\" value=\"false\"><input type=\"hidden\" name=\"fusion_privacy_expiration_interval\" value=\"48\"><input type=\"hidden\" name=\"privacy_expiration_action\" value=\"anonymize\"><\/form><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-12{width:75% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-12 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 40px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 40px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-12{width:50% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 40px;margin-left : 40px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-12{width:100% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 40px;margin-left : 40px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 90px;margin-top : 0px;padding-right : 0px;padding-bottom : 90px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 70px;padding-bottom : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 50px;padding-bottom : 0px;}}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is your contact centre underperforming? 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