{"id":3513,"date":"2023-06-17T15:11:44","date_gmt":"2023-06-17T12:11:44","guid":{"rendered":"https:\/\/www.letscall.com.ua\/services\/secret-visit\/"},"modified":"2025-05-02T20:41:17","modified_gmt":"2025-05-02T17:41:17","slug":"tayemnij-vizit","status":"publish","type":"avada_portfolio","link":"https:\/\/www.letscall.com.ua\/en\/services\/tayemnij-vizit\/","title":{"rendered":"Secret visit"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 30px 0px 20px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;color:var(--awb-color8);line-height:var(--awb-typography1-line-height);\"><p>Mystery comunication<br \/>\nAn undercover auditor-expert<\/p><\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 0px !important;margin-right : 0;padding-bottom : 20px !important;padding-left : 0px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 10px !important;margin-right : 0;padding-bottom : 20px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column fusion-flex-align-self-stretch fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-empty-column-bg-image\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/06\/2.png\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/06\/2.png\"><img decoding=\"async\" class=\"fusion-empty-dims-img-placeholder\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27880%27%20height%3D%27519%27%20viewBox%3D%270%200%20880%20519%27%3E%3Crect%20width%3D%27880%27%20height%3D%27519%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\"><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:45% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:45% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 80px 20px 80px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">You should use this service if you want:<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:30px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">You should use this service if you want:<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:10px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:15px;line-height:25.5px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>\u2705 Increase the average check and the number of sales by improving the quality of service.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>\u2705 Get a fresh look at communication with clients and find hidden growth points.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>\u2705 Assess the level of service to understand how your standards meet customer expectations<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>\u2705 Receive specific recommendations for improving customer satisfaction and the effectiveness of communication channels.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>\u2705 Find out why there are requests but no sales, and correct the situation.<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>\u2705 Introduce new methods of maintaining clients working in real business.<\/p>\n<\/div><\/li><\/ul><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:55% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 80px !important;padding-right : 20px !important;margin-right : 0;padding-bottom : 80px !important;padding-left : 20px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:55% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 5px !important;margin-right : 0;padding-bottom : 30px !important;padding-left : 5px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 20px 20px 20px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">What do you get after a secret visit?<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:30px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">What do you get after a secret visit?<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:10px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:15px;line-height:25.5px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>All check letters with detailed comments on each visit, each evaluation criterion<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Recordings of meetings\/conversations, photos of correspondence<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Photos of receipts, conclusions, any materials that the staff gave us<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Detailed review of the results in the format of an online\/offline meeting with a list of recommendations for changes<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:var(--awb-color4);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:var(--awb-color8);\">\n<p>Recording of the meeting and detailed reporting on results and recommendations<\/p>\n<\/div><\/li><\/ul><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 20px !important;padding-right : 20px !important;margin-right : 0;padding-bottom : 20px !important;padding-left : 20px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 5px !important;margin-right : 0;padding-bottom : 30px !important;padding-left : 5px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0);padding: 40px 20px 40px 20px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">How we will cooperate with you when providing this service<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-7{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-7{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:30px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:none;line-height:var(--awb-typography1-line-height);\">How we will cooperate with you when providing this service<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:10px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 40px !important;padding-right : 20px !important;margin-right : 0;padding-bottom : 40px !important;padding-left : 20px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 10px !important;padding-right : 5px !important;margin-right : 0;padding-bottom : 10px !important;padding-left : 5px !important;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 10px 0px 10px;\"><style type=\"text\/css\">#accordion-3513-1 .fusion-panel:hover, #accordion-3513-1 .fusion-panel.hover{ background-color: var(--awb-color1) } #accordion-3513-1 .fusion-panel { border-color:var(--awb-color4); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian  #accordion-3513-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3513-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3513-1 .panel-title a{font-size:25px;text-transform:uppercase;line-height:var(--awb-typography1-line-height);letter-spacing:var(--awb-typography1-letter-spacing);color:var(--awb-color8);font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordion-3513-1 .toggle-content{font-size:15px;color:var(--awb-color8);font-family:\"Public Sans\";font-weight:400;}.fusion-accordian  #accordion-3513-1 .panel-title a:not(.active):hover, #accordion-3513-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color8);}.fusion-accordian  #accordion-3513-1 .fusion-toggle-boxed-mode:hover .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3513-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a:not(.active):hover .fa-fusion-box{ color: var(--awb-color8) !important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-3513-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-3513-1 .panel-572673bdacbaec177 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-3513-1 .panel-572673bdacbaec177 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-572673bdacbaec177 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_572673bdacbaec177\"><a aria-expanded=\"false\" aria-controls=\"572673bdacbaec177\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3513-1\" data-target=\"#572673bdacbaec177\" href=\"#572673bdacbaec177\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What we do on our part<\/span><\/a><\/h4><\/div><div id=\"572673bdacbaec177\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_572673bdacbaec177\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Determining the purpose and the method of conducting the MC (a call, direct correspondence, an offline session). Also, choosing the assessment scale (it can be yours or ours).<\/li>\n<li>Defining conversation legends (i.e. what request we have to make and what we have to check).<\/li>\n<li>Reviewing the product and materials necessary for carrying out the MC (without all details).<\/li>\n<li>Agreeing on the calls schedule or correspondence (so that the sample for all employees is as high-quality as possible).<\/li>\n<li>Processing information for all visits, about a week.<br \/>\nAfter the event, we provide:<br \/>\n1. Completed scales for each visit or communication.<br \/>\n2. A presentation with recommendations on what needs to be improved and options for how to do it.<br \/>\n3. Feedback on the availability of each channel.<\/li>\n<li>If necessary, after the MK we:<br \/>\n&#8211; carry out a training or an additional training in sales,<br \/>\n&#8211; adjust the current algorithm of communication with customers,<br \/>\n&#8211; create an assessment scale of employees.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 10px !important;margin-right : 0;padding-bottom : 0px !important;padding-left : 10px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:50% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 10px 0px 10px;\"><style type=\"text\/css\">#accordion-3513-2 .fusion-panel:hover, #accordion-3513-2 .fusion-panel.hover{ background-color: var(--awb-color1) } #accordion-3513-2 .fusion-panel { border-color:var(--awb-color4); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian  #accordion-3513-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3513-2 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3513-2 .panel-title a{font-size:25px;text-transform:uppercase;line-height:var(--awb-typography1-line-height);letter-spacing:var(--awb-typography1-letter-spacing);color:var(--awb-color8);font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordion-3513-2 .toggle-content{font-size:15px;color:var(--awb-color8);font-family:\"Public Sans\";font-weight:400;}.fusion-accordian  #accordion-3513-2 .panel-title a:not(.active):hover, #accordion-3513-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color8);}.fusion-accordian  #accordion-3513-2 .fusion-toggle-boxed-mode:hover .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordion-3513-2.fusion-toggle-icon-unboxed .fusion-panel .panel-title a:not(.active):hover .fa-fusion-box{ color: var(--awb-color8) !important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-3513-2\"><style type=\"text\/css\">.fusion-accordian  #accordion-3513-2 .panel-6560e718804d9a530 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-3513-2 .panel-6560e718804d9a530 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-6560e718804d9a530 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6560e718804d9a530\"><a aria-expanded=\"false\" aria-controls=\"6560e718804d9a530\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3513-2\" data-target=\"#6560e718804d9a530\" href=\"#6560e718804d9a530\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What you will need to do on your part<\/span><\/a><\/h4><\/div><div id=\"6560e718804d9a530\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_6560e718804d9a530\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Filling out the checklist: the purpose and the method of conducting the MC (a call, direct correspondence, an offline session). Agreeing on the assessment scale (it can be yours or ours).<\/li>\n<li>Providing information about the product or service that is necessary for the MC.<\/li>\n<li>Preparing the employees list and their schedule for the MC. Providing us with this information.<\/li>\n<li>Implementation and monitoring of recommendations provided for each visit or communication after the MC.<\/li>\n<li>Determining the need to create or adjust the current (new) process of the customer communication algorithm.<\/li>\n<li>Defining your responsible specialists for implementing, constant adjusting and monitoring the process of communication with customers in various channels.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 10px !important;margin-right : 0;padding-bottom : 0px !important;padding-left : 10px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:50% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 0;margin-left : 0;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 70px;padding-bottom : 70px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 50px;padding-right : 5px;padding-bottom : 50px;padding-left : 5px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: var(--awb-color8);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center\" style=\"width:calc( 100% + 20px ) !important;max-width:calc( 100% + 20px ) !important;margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" id=\"keysi\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-8{margin-top:-10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-8{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-8 fusion-no-small-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:45px;margin-top:-10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:capitalize;color:var(--awb-color1);\">CASES<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-9{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-9{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-9 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:capitalize;color:var(--awb-color1);\">CASES<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:100% !important;margin-top : 0px;margin-bottom : 70px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 10px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 41px !important;margin-right : 10px;margin-left : 10px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-image: linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%);background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 90% ));padding: 90px 50px 90px 50px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/8.png\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/8.png\" data-bg-gradient=\"linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%)\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-tshirt fas circle-no\" style=\"font-size:70px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ align-self:center;}<\/style><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-10{margin-top:30px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-10{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:30px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;text-transform:none;color:var(--awb-color1);\"><strong>Online clothing store. Online check of staff performance (CORRESPONDENCE)<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"text-align:center;color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 30% ));margin-bottom:0px;\"><p style=\"text-align: left;\"><strong>The reason for the Secret Visit<\/strong> is to check the viability of this sales channel. Initially, the customer planned to close this sales channel.<\/p>\n<p style=\"text-align: left;\"><strong>What we found:<\/strong><\/p>\n<p style=\"text-align: left;\">Managers are always welcome to use emoticons, but they make grammatical errors in correspondence and use emoticons inappropriately (if they refuse, they can like them). They do not always respond quickly to requests via direct messages or comments. In 50% the answer is dry, incomplete. They do not use sales stages, do not make additional sales, the purpose of which is to increase the check. They are not always attentive to the Client and could disappear for 2-3 minutes. If the Client is absent, they do not try to bring him back to the dialogue and lose him.<\/p>\n<p style=\"text-align: left;\"><strong>What has changed since the event: <\/strong><\/p>\n<ol>\n<li style=\"text-align: left;\">A clear staff work schedule was created with control of each manager following it, for a prompt response to the Client<\/li>\n<li style=\"text-align: left;\">The format for supplying the size grid to clients has been replaced for more convenient viewing and selection.<\/li>\n<li style=\"text-align: left;\">The customer sorted out the problem areas discovered during the inspection together with managers and discussed solutions, the right focus was established for the staff. As a result, sales increased: For an experienced Manager, the results before conducting a secret client were 8 sales\/day, 2 weeks after conducting &#8211; from 15 sales per day. The result increase is 87.5%. For a newer employee, the results before the implementation are 2 sales\/day, after the implementation \u2013 7 sales\/day.<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><span style=\"color: #dcb142;\"><strong>Overall result increase +250%. The customer decided to develop this sales channel<br \/>\n<\/strong><\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 90px !important;padding-right : 50px !important;margin-right : 10px;padding-bottom : 90px !important;padding-left : 50px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:33.333333333333% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-image: linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%);background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 90% ));padding: 90px 50px 90px 50px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5303-scaled.jpg\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5303-scaled.jpg\" data-bg-gradient=\"linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%)\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-glasses fas circle-no\" style=\"font-size:70px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ align-self:center;}<\/style><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-11{margin-top:30px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-11{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:30px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;text-transform:none;color:var(--awb-color1);\"><strong>Optical store chain. Offline check of staff performance<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"text-align:center;color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 30% ));margin-bottom:0px;\"><p style=\"text-align: left;\"><strong>What we found: <\/strong><\/p>\n<p style=\"text-align: left;\">\u00a0\u2013 There is a big problem with sales. There is no manifestation of needs, no handling of objections. The staff themselves evaluate the Client\u2019s ability to buy the product, based on their experience.<\/p>\n<ul style=\"text-align: left;\">\n<li>They leave the Client in a unit in the hall while he waits for the doctor<\/li>\n<li>They do not select goods according to their needs, but give them to the asking Client or someone who is closer to them. They do not ask at all about the price selection criteria<\/li>\n<li>If there are other Clients, the consultant is torn between Clients, talking to two at the same time<\/li>\n<li>No compliments<\/li>\n<li>No incentive to buy<\/li>\n<li>They don\u2019t hear what the Client says, even if He names his needs on his own<\/li>\n<li>Refusal to purchase<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>What has changed since the event: <\/strong><\/p>\n<p style=\"text-align: left;\">Additional training for sales staff was carried out, as a result, after repeated testing, the % of the \u201cNeeds Detection\u201d criterion increased by more than 20%, there is a positive trend in handling objections, service has improved, consultants have become more friendly, they are trying to listen to the Client.<\/p>\n<p style=\"text-align: left;\">For each of the optical stores, there is a positive trend in marks after re-inspection. The customer has made changes to staff motivation and checks staff performance twice a year using a Secret Visit<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 90px !important;padding-right : 50px !important;margin-right : 10px;padding-bottom : 90px !important;padding-left : 50px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:33.333333333333% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper lazyload fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-image: linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%);background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 90% ));padding: 90px 50px 90px 50px;\" data-bg-url=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5360-scaled.jpg\" data-bg=\"https:\/\/www.letscall.com.ua\/wp-content\/uploads\/2023\/01\/IMG_5360-scaled.jpg\" data-bg-gradient=\"linear-gradient(180deg, hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 0%,hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 5% ),calc( var(--awb-color8-a) - 10% )) 100%)\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-spa fas circle-no\" style=\"font-size:70px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-3:hover { color: var(--awb-color4);}i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ align-self:center;}<\/style><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-12{margin-top:30px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-12{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:30px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;text-transform:none;color:var(--awb-color1);\"><strong>Online flower shop. Online check of staff performance (voice channel)<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"text-align:center;color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 30% ));margin-bottom:0px;\"><p style=\"text-align: left;\"><strong>What we found: <\/strong><\/p>\n<p style=\"text-align: left;\">Managers do not make additional sales, despite the fact that their motivation is tied to the amount of sales. They make a choice for the client, by voice they decide whether the client will buy or refuse. Critically low % of additional sales (offers to add to cart)<\/p>\n<p style=\"text-align: left;\"><strong>What has changed since the event:<\/strong><\/p>\n<p style=\"text-align: left;\">A more detailed review of all processes was carried out using a process audit. After implementing the changes, the % of offers to add an additional product to the cart increased by 71.5%, the conversion of additional sales increased from 14% to 38%.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 10px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 90px !important;padding-right : 50px !important;margin-right : 10px;padding-bottom : 90px !important;padding-left : 50px !important;margin-left : 10px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-10{width:33.333333333333% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 10px;margin-left : 10px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 140px;margin-top : 0px;padding-right : 0px;padding-bottom : 130px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 100px;padding-bottom : 90px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 50px;padding-bottom : 50px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: var(--awb-color2);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center\" style=\"max-width:calc( 1200px + 80px );margin-left: calc(-80px \/ 2 );margin-right: calc(-80px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"text-align:center;font-size:var(--awb-typography2-font-size);line-height:var(--awb-typography2-line-height);letter-spacing:var(--awb-typography2-letter-spacing);text-transform:lowercase;font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin-bottom:10px;\"><p>free consultation<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-13{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-13{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-13 fusion-no-small-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;letter-spacing:-1px;text-transform:uppercase;\">YOU CAN LEAVE YOUR REQUEST AND WE WILL CONTACT YOU IMMEDIATELY<\/h2><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-14{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-14{margin-top:10px!important; margin-right:0px!important;margin-bottom:30px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-14 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"font-size:40px;margin-top:10px;margin-right:0px;margin-bottom:30px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:capitalize;\">YOU CAN LEAVE YOUR REQUEST AND WE WILL CONTACT YOU IMMEDIATELY<\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:0px;width:100%;max-width:80px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:var(--awb-color4);border-top-width:3px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:75% !important;margin-top : 0px;margin-bottom : 50px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 40px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 40px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-11{width:75% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 40px;margin-left : 40px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-11{width:100% !important;order : 0;margin-bottom : 40px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;margin-right : 40px;margin-left : 40px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-center fusion-animated\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-row\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:var(--awb-color2);padding: 0px 0px 0px 0px;\"><style>.fusion-form-form-wrapper .fusion-form-3354 .fusion-form-tooltip .fusion-form-tooltip-content{color:#ffffff !important;background-color:#333333 !important;border-color:#333333 !important;}<\/style><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-3354\" style=\"margin-left:0px;\" data-form-id=\"3354\" data-config=\"{&quot;form_id&quot;:3354,&quot;form_post_id&quot;:3354,&quot;post_id&quot;:3513,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;message&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;field_labels&quot;:{&quot;first_name&quot;:&quot;Company name:&quot;,&quot;your_email&quot;:&quot;Email:&quot;,&quot;telephone&quot;:&quot;Phone:&quot;,&quot;your_message&quot;:&quot;Your question:&quot;},&quot;field_logics&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;your_email&quot;:&quot;&quot;,&quot;telephone&quot;:&quot;&quot;,&quot;your_message&quot;:&quot;&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;}\"><form action=\"https:\/\/www.letscall.com.ua\/en\/services\/tayemnij-vizit\/\" method=\"post\" class=\"fusion-form fusion-form-3354\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:calc( 100% + 40px ) !important;max-width:calc( 100% + 40px ) !important;margin-left: calc(-40px \/ 2 );margin-right: calc(-40px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" data-form-id=\"3354\"><div class=\"fusion-form-label-wrapper\"><label for=\"first_name\">Your name: <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"first_name\" id=\"first_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-13{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-13 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-13{width:50% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-13{width:100% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" data-form-id=\"3354\"><div class=\"fusion-form-label-wrapper\"><label for=\"first_name\">Company name:<\/label><\/div><input type=\"text\" name=\"first_name\" id=\"first_name\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-14{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-14 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-14{width:50% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-14{width:100% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" data-form-id=\"3354\"><div class=\"fusion-form-label-wrapper\"><label for=\"your_email\">Email:<\/label><\/div><input type=\"email\" name=\"your_email\" id=\"your_email\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\"\/><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-15{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-15 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-15{width:50% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-15{width:100% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-form-field fusion-form-phone-number-field fusion-form-label-above\" data-form-id=\"3354\"><div class=\"fusion-form-label-wrapper\"><label for=\"telephone\">Phone: <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"tel\" name=\"telephone\" id=\"telephone\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-16{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-16 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-16{width:50% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 20px;margin-left : 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aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">An error occurred while trying to send your message. 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