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Contact center outsourcing · Consulting · Training · Recruitment

Let's Call — multi-service consulting for your business

Sales, service and customer communication, turnkey. Choose the direction that solves your task, and we take it on.

Choose a direction
4+ years on the market 11,3 mln minutes of calls 80+ in the team TOP-5 contact centers Ukraine 2025
Direction 1 · Outsourcing

Contact center turnkey

We take on the entire customer communication cycle: a ready, managed sales and service system built by a team with deep expertise. We measure the result in numbers: more deals, better service, less of your time spent on control.

  • Agent recruitment and training
  • Sales and service scripts
  • Call quality control
  • Analytics and reporting
  • Flexible scaling
  • Turnkey CRM and telephony
agents · scripts · quality control · analytics
Let's Call contact center
>90%Service Level
+7–15%Upsale
Direction 2 · Consulting

Consulting that builds a system, not just gives advice

Audit, sales department setup, recruitment, interim manager and trainings tailored to your company's needs.

  • Audit and diagnostics
  • Sales system setup
  • Interim expert manager
  • Recruitment
  • Education and trainings
  • Business games and team activities
audit · department setup · recruitment · interim manager · trainings
Let's Call consulting session with a client
+10–25%profit increase
up to −30%cost reduction
+20%average results growth in partnership with us
12%average time and money saved by our clients
98%satisfaction rate of our clients

Recognize your business?

The department delivers no result

Calls happen, the CRM fills up, reports exist — but sales don't grow.

Unstable sales

Good months sell, bad months collapse. There's no forecast.

No quality control

You don't know what your managers actually say to clients on calls.

Lost leads

Half the inquiries get no callback. The client goes to whoever answered faster.

Staff turnover

Just trained a manager — and they quit. Back to square one: hiring, training, onboarding.

Hard to scale

You want to grow, but hiring and retaining a team is slow and expensive.

We're trusted by companies that don't work with just anyone

Among our clients

From local businesses to national-level brands

We work with different industries

We know the specifics of sales and service in every industry

E-commerceE-commerceOnline sales and order processing
RetailRetailRetail chains and stores
HealthcareHealthcareClinics, appointments and patient support
ManufacturingManufacturingB2B sales and order intake
EducationEducationEducational projects and online schools
ServicesServicesService companies of any kind

What changes with Let's Call

From communication chaos to a managed sales system

Before
  • Chaos in calls, everyone talks their own way
  • No unified communication standards
  • No work quality control
  • Not enough resources to handle inquiries
  • Sales are unpredictable
After
  • Unified standards of client communication
  • Every call under control
  • Transparent numbers every week
  • A team scaled to your volume
  • Sales that grow
Transparency and control

You see everything that happens

Every call, agent metrics, conversion and service quality. Real numbers in real time, not guesses at month's end.

Let's Call contact center analytics
Real-time metrics
Call quality control
Transparent weekly reports
Why us

Why they choose Let's Call

For 4+ years we've been building sales and service for businesses across industries. Here's what's behind our work.

4+
years on the Ukrainian market
12
launched contact center projects
210+
trainings and business games delivered
11,3 mln
minutes of agent calls
88
consulting projects completed
20+
industry awards
TOP-5 contact centers in Ukraine by the Dzwinner 2025 award
A fresh perspective we spot the bottlenecks the in-house team has simply gotten used to
Focus on the result we work toward your KPIs, not just run the process
Fast onboarding to your business, with a minimal ramp-up period
Automation we cut manual routine so managers focus on sales, not reports
End-to-end approach from audit and team training to outsourcing and ongoing support
Flexible scaling the team grows together with your needs

Client results in numbers

Not promises — concrete metrics from our projects

Full contact center audit
+6%
average check
+10%
orders
×2
response speed
We identified and adjusted the processes: response speed on the line and in chats doubled, NPS lifted orders.
Consultant agent
90%
Service Level
+7%
Upsale
+15%
NPS
One of Ukraine's top retailers. The agent is not just a consultant but an assistant: takes orders and logs inquiries.
Sales agent
−30%
costs
98%
sales plan completion
An order-intake line for retail outlets and product sales. Adding the contact center cut costs by 30% and made the company more agile.
Staff outstaffing
+12%
NPS
+4%
sales
For 3 months the project lead set up the processes: training and onboarding programs and a client communication algorithm. Satisfaction rose by 12%, sales by 4%.
Sales script development
−30%
lead handling time
+12%
average check
Three script variants for each client type (new, existing, inactive) and a request-handling algorithm.
Sales department setup
+12
contracts in 5 mo
+10%
profit in six months
An outsourced accounting firm, B2B direction. We built a customer map, a call script, competitor analysis and an engagement algorithm for each stage.
Line testing (mystery call)
×2
response speed
+6%
average check
A medical center. Line testing to reveal growth areas: a 3-stage availability check, assessment of complex and simple dialogues.
Building a contact center from scratch
95%
line availability
+15%
requests in 2 mo
A dental clinic. Building a contact center from scratch: algorithms, guidelines, scripts, reports, a motivation scheme, telephony and CRM selection.
More about the cases

How we get started

Four steps from request to a working system

Free call audit by Let's Call
1

Request and free audit

We analyze your calls or chats and show the weak spots and growth points.

Agreeing on cooperation terms
2

Agreeing on terms

We pick the service that delivers the best result for your specific task.

Preparing scripts and materials
3

Materials and preparation

We dive into your product, prepare scripts and train the agent team.

Launch and support of the contact center
4

Delivery and support

We launch, control the quality of every call and optimize the processes.

The Let's Call team A Let's Call specialist A Let's Call specialist A Let's Call team lead at work Training the Let's Call team
Our mission

We are the ears and voice of companies, and sometimes their invisible support

This mission is carried out daily by 80+ people on our team — in calls, consultations and solutions for dozens of companies across Ukraine.

The Let's Call team on the line A working session of the Let's Call team Discussing tasks in the Let's Call team A Let's Call team business game Reviewing reports at Let's Call The Let's Call team at work

Frequently asked questions

The essentials in brief. Didn't find your answer — leave a request and we'll tell you everything.

Where do I start if I'm not sure whether I need outsourcing or consulting?
We recommend starting with a full process audit — it reveals the bottlenecks where a business loses profit or overspends. That said, we're flexible: you can also start with a consultation for your specific request, and from there we'll define the optimal solution within your budget.
How long until the first noticeable result?
The timeline always depends on the depth of the task. We focus on the client's real result, not on quickly closing an invoice. In our cases the first changes appeared from 1.5 months (e.g. +15% requests at a new contact center) to 5–6 months on more complex projects (+12 contracts in 5 months, +10% profit in six months). We're a partner that helps the business grow, not a contractor that just runs the process.
Do you work across all of Ukraine?
Yes, we work with clients across all of Ukraine, regardless of the region. Our head office is in Zhytomyr, Nezalezhnosti Avenue, 184.
How much do your services cost?
We calculate the cost individually, based on the direction, scope of tasks and depth of implementation: for outsourcing we rely on call volume and the number of agents, for consulting — on the scale of the audit, the number and complexity of hires, or the duration and format of the training. We have both ready-made products and custom offers tailored to your specific business, backed by our team's expertise. We give the exact figure after a consultation for your request.
What if we're not satisfied with the result after the start?
At the start we fix specific result metrics so we rely on facts, not feelings. If something isn't working, we don't just report and move on — we adjust the process or approach together: we're a partner responsible for the result, not a contractor that formally closed the task. You can also start with a pilot to assess the effect before scaling, if the service is long-term, such as contact center outsourcing or an interim manager.
How are you different from other contact centers and consulting companies?
We're one of the few companies in Ukraine that combines both directions: outsourcing and consulting. So we see the client's business more broadly than just “handling calls” or running a training. We're not a contractor doing process for the sake of process, but a partner responsible for the result: 4+ years on the market, TOP-5 contact centers in Ukraine by Dzwinner 2025, and an approach built on numbers, not promises.

Start with a free audit

Leave a request and we'll analyze your calls or chats, show where you're losing clients and how to fix it. No obligations.

We'll get in touch with you within the working day