about us

BRIEFLY ABOUT US

Let’s call is a space of professionalism and development. Every customer is a business partner for us. Every employee is a family for us. Together, we achieve our goals and help improve business performance.

Let’s call’s mission is “We are the ears and voice of the company, and sometimes – its invisible shoulder”

The company comprises about 100 employees.
60% works on the outgoing line, the task of which is to sell or process orders.
40% – inbound, where operators advise customers and record information.

We provide services to small and medium-sized businesses of any field, for which we increase the number of loyal customers.
We optimize processes with the help of innovations and management techniques, so our solutions are aimed at achieving a high level of service and increasing operational efficiency.

Let’s call is an active participant of conferences and NACC
Let’s call gives an opportunity to gain knowledge not only in the contact center field, but also in others.

“P” PRINCIPLES

  • Decency
    While doing work, all agreements must be reached honestly.

  • Transparency
    We never underestimate or exaggerate the real result. We are honest and open with both partners and employees.

  • Frequency
    One-time success is a temporary phenomenon. Only systematic actions can bring a stable and permanent result.

  • Adherence to principles
    The rules are the same for everyone. Exceptions from rules lead to “Star Disease”. We are for equal rights under any circumstances for all employees and partners.

  • Simplicity
     We don’t like to complicate simple things. We respect each other’s time, so we make the complicated simple – communication, training, personnel management methods, etc. We are all a little bit children, that’s why we are for GAMIFICATION in all its manifestations. By the way, we have our own game for pumping managers’ skills, check it out.

  • Positive attitude
    Where without it? Only with a smile, only forward!

  • Partnership
     We are not just an executor (although it is written that way in the contract), we are partners who fight side by side for each client and improve the service every day.

  • Victory
    Or “Win-win” terms of cooperation with everyone. And also, of course, we work for the victory of Ukraine. Glory to Ukraine!

  • Support
    Nowadays it is not enough for anyone. We are ready to listen, help and advise, say kind words, compliments and express sympathy 24/7. The main thing is to solve the problem as fast as possible.

  • Causality
    We fight with the causes of problems, not with their consequences.

  • Pareto’s principle
    The 80/20 principle is one of the most common ways of the effectiveness evaluating of any activity. Its main idea is that 20% of the efforts give 80% of the result, and the other 80% of the efforts realize only 20%.

  • Sequence
    Any process can be described as a certain sequence. We get a tool for achieving goals by describing this process in details and minimizing the influence of external factors.

  • Practice
    We memorize 10% by reading, 50% by discussing with others, and 90% by practicing. Therefore, yes, we are in favor of practice. We allow only specialists who have consolidated their knowledge in practice with a trainer to communicate with real customers.

  • Respect
    We listen to all feedbacks and take any as a gift. As one can develop only by getting a feedback.

  • Proper processes formation
    80% of errors are not the staff’s fault, but they are possible due to the fault of improper processes formation. Therefore Therefore, facing failures, we conduct the audit of the processes. Thus, we are constantly improving day by day.

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HOW WE WORK

APPROACH

we offer flexibility and various techniques for solving the tasks before the project.

PEOPLE

This is the source of our strength. They provide our corporate intelligence, define our reputation and viability.

PARTNERSHIP

We build strong and trusting relations. As our aim is not to be a contractor, but to be a business partner one will improve the service and financial situation of the project with.