Conferences are a great opportunity to network and establish connections with other professionals in your field. This can lead to opportunities to collaborate, share ideas, and gain new partners.

We attend specialized events several times a year. This time we were not just participants, but speakers at conferences: UCCA (Ukrainian Contact Center Association) and the international forum BIT&BIS-2023.

These are professional associations that are interested in developing and implementing new products and high standards in the field of customer service. For example our team spoke on the following topics:

🔸 Search for new opportunities for CCA business development in the Ukrainian market. Speaker-Yu Rafalska.
🔸 Opportunities for staff development in new conditions. Speaker-Nedilko O.

In addition, you can get a lot of useful information about:
* introduction of artificial intelligence.
* difficulty recruiting and retaining both customers and staff.
* customer behavior in various communication channels and methods for improving it.
* options for adapting businesses to the realities of war in all areas of the company’s work.

Participation in specialized conferences can be an important stage for professional growth, as well as for building stable professional connections. We recommend attending more such events.